link jostoto FAQ

No. Each person may hold only one active account on link jostoto. We link accounts to individual identity documents (KTP, passport, or driving licence) and email addresses during KYC verification. Attempting to register a second account using the same or a different identity document will result in both accounts being flagged for review and potentially suspended. If you have accidentally created a duplicate account, contact our support team with your primary account email and we will assist in consolidating or closing the duplicate. This policy protects all users by preventing fraud, bonus abuse, and manipulation of tournament standings across Jakarta, Surabaya, Bandung, and other supported regions.

During registration, you provide an email address, a chosen username, a strong password, and your mobile phone number. After account creation, you upload identity documents (KTP, passport, or driving licence) for KYC verification. We also ask for your date of birth and current residential address to complete the verification process. Once verified, you add a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet) to enable deposits and withdrawals. Your identity information is encrypted and stored securely; we do not share it with third parties except where required by law or to process your withdrawal requests.

To request deletion of your personal data, log in to your link jostoto account, navigate to Settings > Privacy, and select "Request Data Deletion." Alternatively, email support with your account username and a clear statement that you wish to delete your account and associated personal information. We will respond within 14 business days with confirmation and next steps. Please note that certain records—such as transaction history required for tax compliance or dispute resolution—may be retained for the period mandated by local law. Any bonus credits or active withdrawals must be resolved before deletion can proceed; contact support if you have pending transactions.

If a deposit fails or appears stuck, check your bank or mobile-wallet app (mobile banking, local payment, online payment, e-wallet) to confirm whether the funds were deducted. If deducted but not credited to link jostoto within subject to verification, note your transaction ID and contact support with a screenshot of the payment receipt. Our team will investigate with the payment provider and either credit your account or arrange a refund. For withdrawals that fail, we will notify you via email with a reason code; common causes include incorrect bank details, account suspension, or payment-processor delays. Resubmit your withdrawal with corrected information, or contact support to troubleshoot. We do not charge fees for failed transactions.

Yes. link jostoto accepts deposits and withdrawals via bank transfer from mobile banking, local payment, online payment, and e-wallet. When you add a bank account to your link jostoto profile, provide your account holder name (must match your KYC identity document), account number, and bank code. Deposits are processed within 1–2 business hours during banking hours; withdrawals typically complete within 1–3 business hours, depending on your bank's processing time. Bank transfers incur no fee on link jostoto's side, though your bank may charge a transfer fee. During major holidays such as Idul Fitri or Idul Adha, processing times may extend due to bank closures. Always double-check your account number before submitting; incorrect details will cause the transaction to be reversed by your bank.

Demo mode is available for select slot games on link jostoto, including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. To play demo, navigate to the game page and select "Play for Free" or "Demo Mode"; you will be credited with virtual play-money that refreshes every session. Demo mode lets you learn game mechanics and features without risking real funds. However, demo winnings cannot be cashed out or transferred to your real account. Live-dealer tables and sportsbook markets do not offer demo mode; these require real-money account login. If you are new to link jostoto, we recommend spending time in demo slots before depositing.

Bonus offers on link jostoto come with terms governing eligibility, wagering requirements, and expiry dates. A typical new-customer offer may include a percentage match on your first deposit, subject to a minimum deposit amount and a maximum bonus cap. Bonuses must be wagered a set number of times (for example, 25 times the bonus amount) in qualifying games before withdrawal is permitted. Bonuses are valid for 7 to 30 days from issuance; after expiry, unused bonus credits are forfeited. Some promotions exclude certain games (such as live-dealer tables) from bonus playthrough. Read the full terms attached to each offer before accepting, and check your account dashboard for active bonus details including wager progress and expiry countdown. If you have questions, contact support.

link jostoto support responds in English and Indonesian. Use your preferred language when contacting us via email or in-app chat. Response times depend on current ticket volume; during peak hours (particularly around Liga 1 or Piala AFF match schedules), delays may occur. For urgent account-security issues—such as suspected unauthorised access—flag your ticket as "Priority" in the contact form and our team will escalate it. During major public holidays, response times may extend; check your account dashboard for holiday notice postings. Support is available 7 days a week during standard business hours; exact support times are listed on the FAQ page